Terms and Conditions
Effective Date: January 01, 2027
Introduction
Welcome to Fleet Mate (“we,” “us,” or “our”). These Terms of Service govern your access to and use of the Fleet Mate app, website, and related services (collectively referred to as the “Services”).
By accessing or using the Services, you agree to comply with these Terms. If you do not agree, you should not use Fleet Mate.
1. User Eligibility
To use Fleet Mate services, you must have the legal capacity to enter into a binding agreement under applicable law.
By using the platform, you confirm that you meet these eligibility requirements.
2. Account Registration and Security
Certain features require account registration.
When creating an account, you agree to:
- Provide accurate and complete information
- Keep your account information updated
- Maintain the confidentiality of your login credentials
You are responsible for all activities that occur under your account.
3. License to Use the Services
Fleet Mate grants you a limited, non-exclusive, and non-transferable license to access and use the Services for lawful purposes only.
You may not:
- Copy or reproduce the platform
- Modify or distribute service content
- Sell, lease, or commercially exploit any part of the Services.
4. Acceptable Use of the Platform
Users must use Fleet Mate responsibly and legally.
You agree not to:
- Violate any applicable law or regulation
- Infringe intellectual property rights
- Engage in fraudulent or abusive activities
- Upload harmful or offensive content
- Interfere with platform functionality or security.
5. Subscription and Fees
Certain features of Fleet Mate may require payment.
By subscribing or making a payment, you agree to:
- Pay all applicable fees
- Follow the payment terms displayed during checkout
Unless stated otherwise, all payments are non-refundable.
For information on how your data is handled, please review the Fleet Mate Privacy Policy.
6. Data Ownership
Users retain ownership of the data they submit to the platform.
Fleet Mate may use this data under a limited license strictly for providing and improving the Services.
7. Account Termination
Fleet Mate may suspend or terminate accounts that violate these Terms.
Users may also request account termination by contacting support.
Disclaimer
1. General Information
Information within the Fleet Mate platform is provided for general informational purposes only and does not constitute legal or professional advice.
Vehicle bookings remain subject to availability and confirmation by the rental provider.
2. Third-Party Rental Providers
Fleet Mate may display vehicles offered by independent rental providers.
We do not own, manage, or control these providers and are not responsible for their services, listings, or policies.
3. Accuracy of Information
While we strive to keep platform information accurate and updated, Fleet Mate makes no guarantees regarding the completeness or reliability of listings.
Users should verify details before booking.
4. Liability Disclaimer
Fleet Mate is not responsible for damages, losses, accidents, or disputes arising from vehicle rentals arranged through the platform.
Responsibility lies with the rental provider and the user according to the rental agreement.
5. User Responsibility
Users must ensure they meet all rental requirements, including:
- Minimum age requirements
- Valid driver’s license
- Required insurance coverage.
Fleet Mate does not verify user driving eligibility.
6. Payments and Transactions
Payments may be processed through secure third-party payment platforms.
Fleet Mate is not liable for payment processing errors, failed transactions, or unauthorized charges.
Users should review the rental provider’s payment terms before confirming bookings.
7. Cancellations and Changes
Cancellation and modification policies are determined by individual rental providers.
Users should review these policies carefully before booking.
8. Platform Availability
Fleet Mate does not guarantee uninterrupted access to the platform and may modify or discontinue features without notice.
9. Privacy
Use of the platform is subject to the Fleet Mate Privacy Policy, which explains how user data is collected and used.
10. Governing Law
Use of the Fleet Mate platform and these Terms are governed by applicable local laws and regulations.
8. Limitation of Liability
Fleet Mate is not liable for damages or losses resulting from the use of the Services.
9. Indemnification
Users agree to indemnify and hold Fleet Mate harmless against claims, damages, or expenses arising from:
- Misuse of the Services
- Violation of these Terms.
10. Updates to These Terms
Fleet Mate may update these Terms from time to time.
Continued use of the Services after updates indicates acceptance of the revised Terms.
11. Governing Law
These Terms are governed by the laws of the applicable local jurisdiction.
12. Miscellaneous
Severability
If any provision of these Terms is found invalid, the remaining provisions will remain enforceable.
Entire Agreement
These Terms and the Privacy Policy form the complete agreement between users and Fleet Mate.
Force Majeure
Fleet Mate is not responsible for delays or failures caused by events beyond reasonable control.
Contact Information
Fleet Mate by Zeen
Carriage St, Brisbane, Queensland, Australia 4006
Phone: 1300 806 778
Email: sales@zeen.au
