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Connect daily customer orders, multi-stop route planning, and live vehicle GPS tracking inside one unified dispatch screen. Ditch the manual spreadsheets, stop chasing drivers for drop updates, and protect your margins with verified delivery proof
Fleet Mate Dispatch is the integrated delivery planning and run management service within the wider Fleet Mate telematics suite. Built specifically for businesses managing delivery vans, utes, and light commercial vehicles, it replaces whiteboard rosters, loose spreadsheets, and phone-based driver dispatching.
Dispatchers upload daily consignments, the system automatically sequences stops into optimized runs, and drivers complete drops with instant sign-on-glass and photo proof—all fully connected to your fleet’s live GPS tracking.
| OPERATIONAL NEED | STANDALONE DISPATCH APPS | FLEET MATE DISPATCH MODULE |
|---|---|---|
| GPS Telematics | Requires separate GPS hardware & separate subscription | Directly synced with live vehicle GPS and breadcrumb trails |
| Platform Integration | Disconnected from maintenance & vehicle logs | Built into your full fleet management, maintenance, and vehicle portal |
| Setup & Onboarding | Weeks of complex enterprise onboarding | Fast bulk CSV/Excel import—ready to run immediately |
| Pricing Structure | Costly per-drop fees or rigid lock-in contracts | Predictable fleet-level pricing without penalty fees |
| Failed Drop Handling | Manual re-entry across disconnected sheets | Automatic attempt counter and auto-return to Pending |
Drop your daily Excel or CSV manifest into the portal (up to 5 MB). The system validates formatting, catches missing fields, and matches existing customer profiles automatically.
Assign a vehicle and an available driver. The system sequences stops into the most efficient order, factors in delivery windows, and flags delay warnings before vehicles depart.
Monitor the run on a live road map showing planned paths alongside actual GPS breadcrumb trails and arrival milestones (Arrived, Completed).
Drivers record digital signatures and drop-off photos on location. The records sync immediately to the office portal for permanent dispute protection.
Manage delivery and pickup orders across 7 operational stages: Pending, Needs retry, Scheduled, Enroute, Completed, and Cancelled.
Plan operations with a 5-day visual board highlighting in-transit, upcoming, and delayed delivery runs.
Automatic checks on driver duty status, licence validity, and existing assignments to eliminate scheduling clashes.
Direct integration with vehicle GPS units to monitor live coordinates and driving paths on the dispatch screen.
Store customer receiving hours, access notes, and standard minutes per stop for automatic application to future jobs.
Dispatch is a dedicated service within the Fleet Mate platform. It links customer order manifests directly with vehicle telematics, maintenance records, and live GPS tracking without requiring separate tools.
Yes. The module accepts standard CSV and Excel (.xlsx) files up to 5 MB, checking for errors before upload and creating new customer records automatically.
When a driver marks a stop as Failed or Skipped, they must record a reason. The system logs the attempt number and shifts the order back into Pending for the next delivery run.
Yes. The run builder cross-checks active rosters and blocks assignments if a driver is already allocated to another run during that timeframe.
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